Who We Are

Klovial operates from Creagh, Ballinasloe, Co. Roscommon, H53 V270, Ireland. We provide investment evaluation tools and financial education resources to clients across Ireland and beyond. When we say "we," "us," or "our" in this policy, we're referring to Klovial Limited.

You can reach our data protection team at [email protected] or by phone at +353214371992. We actually read these emails and respond to them – usually within two business days.

Information We Collect

Let's be straightforward about what information we gather and why we need it.

Information You Give Us Directly

When you sign up for our learning program, request investment evaluation tools, or contact us through our website, you share information with us. This typically includes:

• Your name and email address
• Phone number if you choose to provide it
• Company information for business accounts
• Payment details when purchasing services (processed securely through third-party providers)
• Any questions or details you include in messages to us

Information We Collect Automatically

Like most websites, we collect some technical information when you visit klovial.pro. This helps us understand how people use our site and where we can make improvements:

• IP address and general location data
• Browser type and device information
• Pages you visit and how long you spend on them
• How you arrived at our site (search engine, direct link, etc.)
• Time and date of your visit

How We Use Your Information

We're not in the business of collecting data for the sake of it. Everything we collect has a specific purpose related to providing you better service.

We won't use your information for purposes you haven't agreed to. If we want to do something new with your data, we'll ask first.

Legal Basis for Processing

Under GDPR and Irish data protection law, we need a legal reason to process your personal information. Here's what applies to us:

• Contract Performance: Processing necessary to provide services you've signed up for
• Legitimate Interests: Improving our services, preventing fraud, and maintaining security
• Legal Obligation: Compliance with financial regulations and tax requirements
• Consent: Marketing communications and optional features (you can withdraw anytime)

Sharing Your Information

We don't sell your personal information. Period. But we do work with some trusted partners to run our business effectively:

Service Providers

We use third-party services for specific functions – payment processing, email delivery, website hosting, and data analysis. These companies only get the information they need to perform their specific tasks, and they're contractually required to keep it secure.

Legal Requirements

We'll disclose information if required by Irish law, court order, or regulatory authority. This includes cooperation with tax authorities and financial regulators where legally obligated.

Business Transfers

If Klovial is acquired or merged with another company, your information would be transferred as part of that transaction. We'd notify you before this happens and inform you of any changes to how your data is handled.

Your Rights Under Irish and EU Law

Irish and European data protection law gives you substantial control over your personal information. These aren't just theoretical rights – we've built systems to honor them.

To exercise any of these rights, email us at [email protected] with your request. We'll verify your identity and respond within the legally required timeframe. There's no charge for these requests unless they're clearly excessive or repetitive.

Data Security

We take security seriously because financial information deserves serious protection. Our approach includes:

• Industry-standard encryption for data transmission and storage
• Regular security audits and vulnerability assessments
• Restricted access to personal data on a need-to-know basis
• Secure authentication processes with strong password requirements
• Regular staff training on data protection and security practices
• Incident response procedures for potential security breaches

No system is completely impenetrable, but we maintain multiple layers of protection. If a data breach occurs that affects your rights, we'll notify you and the Irish Data Protection Commission within 72 hours as required by law.

How Long We Keep Your Data

We don't keep information longer than necessary. Our retention periods vary based on the type of data and legal requirements:

• Active accounts: For the duration of your relationship with us plus one year
• Financial records: Seven years to comply with Irish tax law
• Marketing data: Until you unsubscribe, then deleted within 30 days
• Website analytics: Aggregated data kept for three years, individual data for 14 months
• Customer support records: Three years from last contact

After these periods, we securely delete or anonymize your information so it can no longer identify you.

International Data Transfers

While we're based in Ireland and primarily serve the Irish market, some of our service providers operate servers in other countries. When we transfer data outside the European Economic Area, we ensure adequate protection through:

• Standard Contractual Clauses approved by the European Commission
• Providers certified under recognized international frameworks
• Additional safeguards for sensitive financial information

Your data remains protected by the same standards regardless of where it's processed.

Children's Privacy

Our services are designed for adults making investment decisions. We don't knowingly collect information from anyone under 18. If you're a parent who believes your child has provided us with personal information, contact us immediately and we'll delete it.

Changes to This Policy

We review this privacy policy regularly and update it when our practices change or new regulations come into effect. When we make significant changes, we'll notify active users by email and post a notice on our website.

The date at the top of this policy shows when it was last updated. Previous versions are available on request if you want to see what's changed.

Making a Complaint

We hope we can resolve any privacy concerns directly, but you have the right to lodge a complaint with Ireland's Data Protection Commission if you're not satisfied with our response:

Data Protection Commission
21 Fitzwilliam Square South
Dublin 2, D02 RD28
Ireland
Phone: +353 (0)761 104 800
Website: dataprotection.ie